Proactive IT operations with Splunk
The customer is operating within auditing, accounting, and tax and business advisory services and firms operating in 158 countries and 721 locations, with 250,930 people. In When the firms operation team encountered visibility issues, they contacted us at Rocket to help them transition from a reactive to a proactive IT operations approach.
Challenge
The firms IT operations team lacked visibility when it came to the health and performance of services which were being constantly rolled out by the project teams, designers, and architects.
Solution
We advised the firm to deploy Splunk for SIEM, Desktop Monitoring (UberAgent+Splunk), Splunk for Infrastructure, and Splunk IT Service Intelligence (ITSI).
Value
Deploying Spunk gave IT operations team access to insights that enabled them to support, troubleshoot, and monitor services in real time. Since deploying Splunk, the customer has seen a number of benefits, including:
Rapid and proactive issue resolution, thanks to cockpit/glass table visualizations
Improved operational visibility, including security events, IT operations, and desktop performance
Accelerated decision-making with help from data-driven analytics
“We involved Rocket to, among other things, shift from a reactive to a proactive stance for our IT Operations. We wanted to see problems before they created an outage or user impact. With Splunk, IT got better control over the capacity of the network, operations of the servers, and performance of the users’ computers.”
