Serving an IT Operations team with proactive data & insights by deploying Splunk
In short
What we did
→ Assist in client transition
→ Deployment of Splunk
Key expertise involved
→ Splunk for SIEM
→ Desktop Monitoring (UberAgent+Splunk)
→ Splunk for Infrastructure
→ Splunk IT Service Intelligence (ITSI)
Project results
→ Rapid and proactive issue resolution
→ Improved operational visibility
→ Accelerated decision-making
Background
158 countries, 721 locations, and 250.930 people
The customer is operating within auditing, accounting, and tax and business advisory services and firms operating in 158 countries and 721 locations, with 250,930 people. In When the firms operation team encountered visibility issues, they contacted us at Rocket to help them transition from a reactive to a proactive IT operations approach.
Lack of visibility
The firms IT operations team lacked visibility when it came to the health and performance of services which were being constantly rolled out by the project teams, designers, and architects.
Solution
Deploying Splunk
We advised the firm to deploy Splunk for SIEM, Desktop Monitoring (UberAgent+Splunk), Splunk for Infrastructure, and Splunk IT Service Intelligence (ITSI).
“We involved Rocket to, among other things, shift from a reactive to a proactive stance for our IT Operations. We wanted to see problems before they created an outage or user impact. With Splunk, IT got better control over the capacity of the network, operations of the servers, and performance of the users’ computers.”
Project results
Access to insights
Deploying Spunk gave IT operations team access to insights that enabled them to support, troubleshoot, and monitor services in real time. Since deploying Splunk, the customer has seen a number of benefits, including:
01
Rapid and proactive issue resolution, thanks to cockpit/glass table visualizations
02
Improved operational visibility, including security events, IT operations, and desktop performance
03
Accelerated decision-making with help from data-driven analytics
